Experience and Background

  Extensive experience with current skill set implementing technology in legal and financial enterprises by providing network administration, workstation configuration, application support, documentation, and training.   Upgrade-conversion specialty.   Seeking opportunities in computer deployment and operations using Office 365 with Exchange, Avaya IP Office VOIP phones and Salesforce.                                                                                                                                  

EXPERIENCE:

Name Withheld (wealth management)
February 2009 – August 2014

IT Manager for thirty-five user Windows network providing server and workstation administration, Office 365 Plan1 and E3 subscription management for multi-domain Exchange services with compliance vaulting; CRM administration including conversion to Salesforce.com; data file management, archive, backup and replication; virtual private networking for remote access. Avaya VOIP telecomm.

Name Withheld (family office)
March 2001 – July 2008

MIS Administrator for twenty-five users on Windows 2003 five-server network with XP workstations serving private wealth management company and stock-trading hedge funds. Reorganize then rebuild all services to achieve operating standards including server administration, workstation configuration and end–user support, inventory control, license and support tracking, and on-going action notes. Maintained sterling “uptime” record. Testing Vista/Office 2007 options.

Establish network security, stabilize remote access, articulate data security-retention policies; enable virtual private networking with SSL VPN, and Outlook Web Access. Sole tech resource for principal, exec, accounting and admin users. Exchange and BlackBerry Servers. Symantec AntiVirus and Mail Security. Bloomberg Professional with quad-panel displays. Email and Instant Message archival for SEC compliance. SQL application server-side support. DNS and web-site management. Avaya Definity G3si phone system. Lenel/Entrance Controls automated suite security.

Hiatus Year: 2000

Name Withheld (law offices)
January 1992–August 1999

Network Systems Coordinator for Seattle domain LAN Man/Windows NT network administration for 30+ users including workstation roll-outs. Compaq servers and workstations; HP printers and scanners. Backup/archive server data. Dial-up Internet.

Design and deliver technical training services for 160+ users in two sites. Produce in-print and on-line procedural documentation for users and technical staff. Support then assist in the redesign of advanced SQL-based document management system including template creation and fill-in form customization.

Establish Tacoma office Technical Services department staffing, standards, work flow and advanced techniques; technical interviewing and recruitment of supervisor. Train and monitor Help Desk staff.

Independent Solution Provider

Design and deliver automation proposals, computerization plans, knowledge transfer and user manuals. Procedure analysis to deploy office automation for legal firms and similar businesses. Technical interviewing.

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